Privacy Policy

1. Introduction

Pet Movie AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered pet video generation service.

This policy applies to information we collect through our website and service. By using Pet Movie AI, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, password (encrypted)
• User Content: Photos and videos you upload for movie generation
• Payment Information: Processed securely through third-party payment processors (we do not store full credit card numbers)
• Communication Data: Messages you send through our support system

2.2 Automatically Collected Information

• Usage Data: Features used, generation history, time spent on platform
• Device Information: IP address, browser type, operating system, device type
• Cookies and Tracking: Session cookies, authentication tokens, analytics cookies
• Log Data: Access times, pages viewed, errors encountered

2.3 Third-Party Information

If you sign in using social login (Google, etc.), we receive basic profile information as permitted by those services and your privacy settings.

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Service (process uploads, generate videos, deliver results)
• Improve and optimize our AI models and Service quality
• Process payments and manage subscriptions
• Communicate with you (service updates, support responses, security alerts)
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations
• Send marketing communications (only with your consent; you can opt-out anytime)

4. How We Store and Protect Your Data

4.1 Data Storage

Your data is stored on secure cloud infrastructure provided by reputable third-party service providers:

• User Content and Generated Videos: Stored in encrypted cloud storage (AWS S3 / Cloudflare R2)
• Account Data: Stored in secure databases with encryption at rest
• Data centers located in the United States and EU regions

4.2 Data Retention

• User Content: Retained while your account is active, deleted 30 days after account deletion
• Generated Videos: Stored for 90 days, or until you delete them
• Account Information: Retained until account deletion, then anonymized for analytics
• Backup copies: Deleted within 90 days of primary deletion

4.3 Security Measures

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure payment processing via certified third-party processors

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Cloud hosting and storage providers (AWS, Cloudflare)
• Payment processors (Stripe, PayPal, Creem)
• Email service providers (Resend)
• Analytics providers (only anonymized data)
• Customer support tools (Crisp)

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (court orders, government requests).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5.4 What We Don't Do

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 General Rights (All Users)

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your generated videos and content
• Opt-out: Unsubscribe from marketing emails

6.2 GDPR Rights (EU/EEA Users)

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority

6.3 CCPA Rights (California Users)

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information (we don't sell data)
• Right to non-discrimination for exercising CCPA rights

6.4 How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@petmovie.ai or use the data management tools in your account settings. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for authentication and core functionality (cannot be disabled)
• Analytics Cookies: Help us understand usage patterns (anonymized data)
• Preference Cookies: Remember your settings (theme, language)

You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@petmovie.ai, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• EU-US Data Privacy Framework compliance (where applicable)
• Standard Contractual Clauses with service providers
• Encryption and security measures during transfer

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via:

• Email notification to registered users
• Prominent notice on our website
• In-app notification

Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices: